Consent Policy

1. Introduction

This Consent Policy explains how CoolZen Solutions ("we", "our", or "us") collects, manages, and processes your consent in relation to our services and website usage. By using our services or website, you acknowledge that you have read and understood this policy.

2. Types of Consent We Collect

We may request your consent for various purposes, including but not limited to:

• Processing your personal information for service delivery
• Sending you marketing communications
• Using cookies and similar technologies on our website
• Sharing your information with our service partners when necessary
• Contacting you about your service requests or inquiries

3. How We Collect Consent

We collect your consent through various means, including:

• Checkboxes on our website forms
• Cookie consent banners
• Written agreements when you engage our services
• Verbal consent during phone conversations (which may be recorded with notice)

In all cases, we aim to ensure that the consent you provide is:

• Freely given without coercion
• Specific to the purpose stated
• Informed with clear information about what you're consenting to
• Unambiguous through a clear affirmative action

4. Withdrawing Consent

You have the right to withdraw your consent at any time. You can do this by:

• Contacting us directly at [email protected]
• Using the "unsubscribe" option in marketing communications
• Adjusting your cookie preferences on our website
• Contacting our customer service team

Once you withdraw consent, we will stop processing your data for the purposes you have withdrawn consent for. However, this will not affect the lawfulness of any processing carried out before your withdrawal.

5. Children's Consent

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

6. Consent Records

We maintain records of the consents you have given, including:

• What you consented to
• When and how you gave consent
• Any changes to your consent over time

These records help us ensure we respect your privacy choices and provide evidence of compliance with data protection laws.

7. Legal Basis for Processing

While consent is an important legal basis for processing your data, we may also process your information on other legal grounds, such as:

• Contractual necessity to deliver services you've requested
• Legitimate interests of our business, provided they don't override your rights
• Legal obligations we must comply with

We will always inform you about the legal basis we rely on for processing your data.

8. Updates to This Policy

We may update this Consent Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about our Consent Policy or how we handle your consent, please contact us at:

CoolZen Solutions
2A Jalan Telawi 2, Bangsar,
59100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2282 3169