Privacy Policy

1. Introduction

CoolZen Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request a quote or service
• Subscribe to our newsletter
• Contact us via phone, email, or social media

The personal information we may collect includes:

• Name
• Phone number
• Email address
• Address
• Service preferences

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling service requests
• Responding to inquiries and customer service requests
• Sending you technical notices, updates, and administrative messages
• Communicating with you about products, services, and events
• Monitoring and analyzing usage and trends to improve your experience

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Your Data Protection Rights

If you are a resident of Malaysia, you have certain data protection rights under the Personal Data Protection Act 2010 (PDPA). These include:

• The right to access personal data we hold about you
• The right to request correction of your personal data
• The right to request deletion of your personal data
• The right to withdraw consent

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CoolZen Solutions
2A Jalan Telawi 2, Bangsar,
59100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2282 3169